FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We try reply within 24 hours of receiving a message or email.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our goal is to have it packed and shipped next business day, so it's not always possible to process address change requests. If you notice an error, please contact us ASAP with your name and order # so we can try to make a correction(s) to your package before it ships. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

 

HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if we get backed up processing times may go up to 3 business days following the day you placed your order.

 

GENERAL SHIPPING INFORMATION:

We process and ship out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on where you live, packages are delivered within 5-7 days from the date of shipment.

 

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

 

OUT OF STOCK/BACKORDERED ITEMS:

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will let you know! 

 

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize that your shipment doesn't arrive in perfect condition! Please contact us with your name and order number for further assistance, and we got you!

 

HOW CAN I TRACK MY ORDER?

You should receive an email with tracking, click that button, and there you go! Any issues, let us know. 

 

WHY ISN'T MY TRACKING NUMBER WORKING?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped. Sometimes it's also because the package has been processed, but not yet scanned by the postal carrier. 

 

THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?

All domestic (U.S) delivery issues become the responsibility of the carrier once it’s been shipped from us. Feel free to let us know, but also be sure to contact the Carrier (such as USPS / UPS, which can be found in your tracking details)